Harsen Hotel Supply and Furniture

Frequently Asked Questions

Find answers to your most common questions and discover helpful tips for making the most of your Harsen Supply experience. From managing your account and saving products to exploring our offerings and accessing important resources, everything you need is just a click away.

Questions By Topic!

Website & Account Support

Who can I contact if I have questions?

If you need assistance with an online order, account access, or using the Harsen Hotel Supply and Furniture website, our support team is here to help. For questions related to product information, project requirements, renovation services, billing, or other customer support needs, please contact the appropriate Harsen Hotel Supply and Furniture team.

How do I change my password?

After signing in, select “Account” at the top of the page and navigate to your Profile settings. Under the “About You” section, select “Change Password” to create a new password.

What should I do if I forget my username?

If you have forgotten your username, select “Account” or “Sign In” and follow the instructions provided under the “Forgot Username or Password” option. If you are still unable to access your account, please contact our support team for assistance.

How can I update my profile information?

Once signed in, go to “Account” and select “Profile.” From there, you can update the information available in your account settings. For assistance with information that cannot be updated online, please contact the Harsen Hotel Supply and Furniture support team.

How can I find my account number?

If you have previously placed an order, your customer or account number may be listed on your invoice or order confirmation. If you cannot locate it, please contact our support team for assistance.

How do I register for an online account?

To create an online account, select “Login/Register”  at the top of the website and follow the registration instructions.

How do I know that the website is secure?

Harsen Hotel Supply and Furniture takes the security of your information seriously. Pages that require confidential information, such as account or billing details, use secure connections to help protect your data. 

Monthly Statements

What information is included in the Monthly Account Statement?

Your Monthly Account Statement provides a summary of all outstanding transactions on your Harsen Supply account, including:

  • Open invoices that are pending payment
  • Credit notes or adjustments applied to your account
  • Invoice dates and reference numbers
  • Outstanding balance details
  • Aging summary of unpaid invoices (30, 60, 90 days, etc.)
  • Contact details for our Accounts team

What is not included in the Monthly Account Statement?

The Monthly Account Statement does not include:

  • Detailed product information for each order
  • Copy of individual invoices
  • Payment receipts
  • Shipping or delivery documents
  • Information related to other customer accounts

When will I receive my Monthly Account Statement?

Customers with an outstanding balance may receive their Monthly Account Statement during the first week of each month via email.

Can I receive statements electronically?

Yes. Harsen Supply sends Monthly Account Statements electronically via email for quick and convenient access. If you would like statements sent to a different email address, please contact our Accounts team.

What is the difference between a Monthly Statement and an Invoice?

An Invoice contains details of a specific order, including products, quantities, pricing, and taxes.

A Monthly Account Statement provides a summary of all outstanding transactions and balances on your account as of the statement date.

Will I continue to receive invoices for my orders?

Yes. Individual invoices will continue to be issued for every order placed with Harsen Supply. The Monthly Account Statement is provided separately as an account summary.

Why are some invoices not shown on my statement?

Only invoices that remain unpaid on the statement date are included. Invoices that have already been paid or fully adjusted before the statement is generated may not appear on the statement.

What should I do if I notice an error on my statement?

If you believe there is any discrepancy in your statement, please contact our Accounts Team as soon as possible. We will review the account and assist with any required clarification or corrections.

Online Invoices & Payments

Can I receive invoices electronically?

Yes. Harsen Supply can send invoices, quotations, account statements, and payment confirmations directly to your registered email address for quick and easy access.

Can I make payments online?

Yes. We accept online payments through bank transfer, UPI, credit card, debit card, and other approved payment methods. Payment details will be provided on your invoice or quotation.

Is there any additional fee for online payments?

Generally, no additional charges apply for bank transfers or UPI payments. Any applicable payment gateway or card processing charges, if applicable, will be communicated before payment.

How will I receive my invoices?

Invoices are sent electronically via email after your order is processed. You may also request a copy from our Accounts Team at any time.

Can I request a copy of an old invoice?

Yes. Our team can provide copies of previous invoices and account statements upon request.

Can I download and print my invoices?

Yes. All invoices and statements sent by Harsen Supply are provided in PDF format, making them easy to download, save, and print.

Can I view my payment history?

Customers may request payment history and account statements by contacting our Accounts Team.

How will I know when a new invoice is available?

Invoices and statements are typically sent to your registered email address. If you have not received an expected document, please contact us.

Is my payment information secure?

Yes. We take reasonable measures to protect customer information and use secure payment methods whenever possible.

Can multiple people from my company receive invoices?

Yes. Upon request, invoices, quotations, and statements can be sent to multiple authorized email addresses within your organization.

How long are invoices and statements available?

We maintain records of invoices and statements for accounting and customer service purposes. If you require a copy of an older document, please contact our Accounts Team.

Who should I contact for invoice or payment-related questions?

For any questions regarding invoices, statements, payments, or account balances, please contact our Accounts Team:

Email: harsensupply@gmail.com
Phone: +91-XXXXXXXXXX

Our team will be happy to assist you.

Account & Document Management

How can I update my password?

To change your password, open the My Account tab then Account Details and select Change Password. Enter your current password, create a new password with at least seven alphanumeric characters, confirm the new password, and click Save.

How do I update the email address linked to my account?

Go to the My Account tab, then Account Details, and select Update Email. Click Save to apply the changes. Please ensure that the email address does not contain special characters such as asterisks.

 

What do PDF, CSV, and CSV Detail files mean?

A PDF is formatted for easy viewing, printing, or sharing. A CSV file stores information in a format that can be imported into other software applications. CSV Detail provides the same format with additional invoice and statement information, such as order dates, shipping dates, terms, item numbers, and descriptions.

 

 
 
Everything You Need to Know About Ordering

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After Your Order Is Placed

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Order Status

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Special Orders

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Tax Exemption Information

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Returns, Damages & Cancellations

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Product & Pricing Information

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